H&R Block bug functional email bug..

I got around to doing my taxes today at H&R Block. I went to the one on the UWS because I read somewhere that that particular office got rave reviews for their service and their knowledgeable tax reps. After my taxes were done, they indeed did a terrific job and I was pretty pleased. I had to cancel a few times to come in and they didn’t get all bent out of shape like my dentist does so extra points for them. I was thinking they would apply a fee to my refund and this was somewhere in the fine print for people who don’t cancel in time. Good for me, this wasn’t the case.

They even sent me a nice email saying some pretty good customer-based stuff. I however noticed, and it was the first thing I read right in the salutation, that they had made a label error. I don’t think anyone or any copy editor scripts a formal letter that starts off with; Dear [First Name-Earl] [Middle Initial-A].

Something tells me they wanted the salutation to be in the format of either:

  • my first name only
  • my first name and last name
  • my first name middle initial and last name
  • My first name

You can see where I’m going with this. There’s also the problem of the salutation being in all caps. Let’s do some functional testing on those emails and put it through the proofreader.

H-R-Block

Cheers,

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You’re in good hands with Allstate, just don’t try to get a quote from their site.

As of late, I have not been in the mood to browse around sites looking for bugs and providing some light commentary to accompany it, like I’ve kind of been doing back in July. I think these are the times when I’d like to believe that software isn’t buggy by nature, and we live in a happy world where software always works as expected.

Well, studies show that there’s a good ratio people that visit product websites right after viewing the commercial for that product.

So I was watching the Allstate commercial with that stately actor from some show who decided to supplement his income by being the spokesman for an insurance company, and decided to take a walk over to their site to see what they were up to, in terms of site quality. The commercial was well-done. I was even convinced I was in good hands and I didn’t even get the insurance yet. 

I head over to Allstate.com and decide that I want to get a quote; but say to myself what if I put in the wrong zip code to try and get a quote. Well this was certainly the beginning of sorrows, as I didn’t even get through that test case as all of a sudden, scrollbars started showing up without me finishing filing out the form.

Allstate Errors 1

What follows next is a series of mishaps that I’ve landscaped for you to see how buggy just trying to get a quote on this site really is.

Allstate Error 2

In Step A, I’ve tried to get a quote, but did not finish before i started seeing browser display bugs

In Step B, I’ve actually entered in a valid zip code, but when I hit submit, the form does not want to submit so I stay stuck on this screen. This may be due to the sequence A, but who really knows. I just know that this should work. After Step 2, I did get this nasty error in my console

Unsafe JavaScript attempt to access frame with URL http://www.allstate.com/ from frame with URL https://plusone.google.com/_/+1/fastbutton?url=http%3A%2F%2Fwww.allstate.com%2F&size=medium&count=true&annotation=&hl=en-US&jsh=m%3B%2F_%2Fapps-static%2F_%2Fjs%2Fwidget%2F__features__%2Frt%3Dj%2Fver%3DIjHMVWTYCO8.en_US.%2Fsv%3D1%2Fam%3D!uCQzFzhDAFyICoUOFQ%2Fd%3D1%2F#id=I1_1328122409897&parent=http%3A%2F%2Fwww.allstate.com&rpctoken=655735623&_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart. Domains, protocols and ports must match. – The Console

In Step C, I get fed up with quote finder and want to find an agent. I enter in an invalid zip code and got the screen from C. Notice what happens here; the validation is completely different and is now happening inside the input boxes. However, I will never know what that validation message is because half of it is hidden, and that input box has onFocus property that instantly deletes this validation message if you place your mouse cursor in the input field.

In Step D, it’s the same deal as Step C, except this time the buttons have totally shifted on me and the layout has changed.

The bug that broke the tester’s back is the bug below when I tried selecting the state with other error states enabled.

AOL Errors 3

You know, any time your form changes on the screen and there is no consistency in functionality, you are certainly going to leave your users confused and unempowered. It never hurts to check your reset button in various forms, especially if there are ajax calls or state changes as you fill out the form.

Tested in:
Windows 7
Chrome v16.0.912.77 m

Top 10 bugs of 2010

Software Quality Systems has a list of the worst software defects of 2010.

See below:

1. Car manufacturers – review because of the braking system.
Review from the market of two new models of auto due to a malfunction in the anti-lock braking system (ABS)

2. Organs removed from the donor by mistake.
Faulty software has led to the removal of not those organs of 25 donors in the UK. Bug was in the software responsible for converting data that has been used to download the information about organs subject to transplantation.

3. Ministry of State Department prevented the online tax filing
Hundreds of people were unable to complete tax returns on the department’s website, because of a defect that led to the blocking of accounts of the Users.

4. Stock exchange
Stock Exchange hit by technical problems (simply glitches) during the first phase of migration to the new platform, trading on alternative platforms was resumed only an hour later (which naturally entailed significant losses for the stock exchange).

5. Software led to the stoppage of work of thousands of GPS receivers.
During the installation updates on the stations of ground control for satellite GPS, staff found the problem, leading to a two-week “blindness” of approximately 10,000 GPS receivers.

6. Defect of alarm in a mobile phone
Defect led to the alarm clock did not work properly installed manually. With automatic transition from summer to winter time (and vice versa) the time changes everywhere, but not in the functionality of an alarm clock.

7. Bug of 2010 has hit the credit cards
Defective microchip embedded in credit cards has made them useless, because he could not recognize 2010 as the date, making chaos in one of the European countries. Bug manifested itself for about 30 million credit cards.

8. Loss of private data in one of the social networks
Users have access to a private chat of their friends, but could also see requests for friendship sent to them.

9. Unauthorized access to a mobile phoneBug allows anyone to bypass the 4-digit PIN code to access the contacts and voice messages on your phone.

10. Bugs discovered a remote access to telephones for hackers

I wonder if this one will make this years list considering that this bug allows convicts to get out of jail.