H&R Block bug functional email bug..

I got around to doing my taxes today at H&R Block. I went to the one on the UWS because I read somewhere that that particular office got rave reviews for their service and their knowledgeable tax reps. After my taxes were done, they indeed did a terrific job and I was pretty pleased. I had to cancel a few times to come in and they didn’t get all bent out of shape like my dentist does so extra points for them. I was thinking they would apply a fee to my refund and this was somewhere in the fine print for people who don’t cancel in time. Good for me, this wasn’t the case.

They even sent me a nice email saying some pretty good customer-based stuff. I however noticed, and it was the first thing I read right in the salutation, that they had made a label error. I don’t think anyone or any copy editor scripts a formal letter that starts off with; Dear [First Name-Earl] [Middle Initial-A].

Something tells me they wanted the salutation to be in the format of either:

  • my first name only
  • my first name and last name
  • my first name middle initial and last name
  • My first name

You can see where I’m going with this. There’s also the problem of the salutation being in all caps. Let’s do some functional testing on those emails and put it through the proofreader.

H-R-Block

Cheers,

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