Hello…Proper Spelling is what I’m looking for..

Hello! Lionel Richie’s named was misspelled at a Sunday Awards Ceremony (6/29).

As the 65-year-old singer took to the stage to accept his Lifetime Achievement Award, his last named appeared as Ritchie on the TV screen. 


Screen Shot 2014-06-30 at 12.01.37 PM


Fox & Friends’ misspells ‘spelling bee’ in on-air graphic

Can I get a definition for the word “oops”?

A graphic on the Fox News program “Fox & Friends” Monday morning displayed a pretty ironic error as the word “bee,” as in spelling bee, was misspelled in a story about a recent spelling battle in Kansas City.


Copy Check Skip

I was reading an article on Forbes.com today, looked over at the banner on the right and realized that Editorial got skipped.

I’m guessing in an attempt to make it all fit, somebody compromised spelling.



H&R Block bug functional email bug..

I got around to doing my taxes today at H&R Block. I went to the one on the UWS because I read somewhere that that particular office got rave reviews for their service and their knowledgeable tax reps. After my taxes were done, they indeed did a terrific job and I was pretty pleased. I had to cancel a few times to come in and they didn’t get all bent out of shape like my dentist does so extra points for them. I was thinking they would apply a fee to my refund and this was somewhere in the fine print for people who don’t cancel in time. Good for me, this wasn’t the case.

They even sent me a nice email saying some pretty good customer-based stuff. I however noticed, and it was the first thing I read right in the salutation, that they had made a label error. I don’t think anyone or any copy editor scripts a formal letter that starts off with; Dear [First Name-Earl] [Middle Initial-A].

Something tells me they wanted the salutation to be in the format of either:

  • my first name only
  • my first name and last name
  • my first name middle initial and last name
  • My first name

You can see where I’m going with this. There’s also the problem of the salutation being in all caps. Let’s do some functional testing on those emails and put it through the proofreader.



I found a CSS bug today on Linkedin..

I was posting a comment on a linkedin group thread today, and I found this little bug. I was a bit curious as to what would happen if a new dynamic message appeared on the site and I triggered an existing flag. The results are below. I was able to reproduce this in all of the major browsers.

Test Case:
Precondition: User has an existing log-in and is part of a group that they can post to.
1. Navigate to Linkedin
2. Log-in with existing credentials
3. Post a comment on a thread. (You can delete it temporarily), click any of the existing menu items.

You will see the following:

Linkedin Bug

The text that was hidden was ‘Click on’ that I could not see or click on, then the visible text ‘Poll to get started’. This is the type of bug that I dislike the most. A bug that affects a major function of the site; even if it’s a message to get to that function.

Tested on: Mac with Parallel’s Desktop (Win 7, Vista, XP)
Browsers: Shipped

You’re in good hands with Allstate, just don’t try to get a quote from their site.

As of late, I have not been in the mood to browse around sites looking for bugs and providing some light commentary to accompany it, like I’ve kind of been doing back in July. I think these are the times when I’d like to believe that software isn’t buggy by nature, and we live in a happy world where software always works as expected.

Well, studies show that there’s a good ratio people that visit product websites right after viewing the commercial for that product.

So I was watching the Allstate commercial with that stately actor from some show who decided to supplement his income by being the spokesman for an insurance company, and decided to take a walk over to their site to see what they were up to, in terms of site quality. The commercial was well-done. I was even convinced I was in good hands and I didn’t even get the insurance yet. 

I head over to Allstate.com and decide that I want to get a quote; but say to myself what if I put in the wrong zip code to try and get a quote. Well this was certainly the beginning of sorrows, as I didn’t even get through that test case as all of a sudden, scrollbars started showing up without me finishing filing out the form.

Allstate Errors 1

What follows next is a series of mishaps that I’ve landscaped for you to see how buggy just trying to get a quote on this site really is.

Allstate Error 2

In Step A, I’ve tried to get a quote, but did not finish before i started seeing browser display bugs

In Step B, I’ve actually entered in a valid zip code, but when I hit submit, the form does not want to submit so I stay stuck on this screen. This may be due to the sequence A, but who really knows. I just know that this should work. After Step 2, I did get this nasty error in my console

Unsafe JavaScript attempt to access frame with URL http://www.allstate.com/ from frame with URL https://plusone.google.com/_/+1/fastbutton?url=http%3A%2F%2Fwww.allstate.com%2F&size=medium&count=true&annotation=&hl=en-US&jsh=m%3B%2F_%2Fapps-static%2F_%2Fjs%2Fwidget%2F__features__%2Frt%3Dj%2Fver%3DIjHMVWTYCO8.en_US.%2Fsv%3D1%2Fam%3D!uCQzFzhDAFyICoUOFQ%2Fd%3D1%2F#id=I1_1328122409897&parent=http%3A%2F%2Fwww.allstate.com&rpctoken=655735623&_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart. Domains, protocols and ports must match. – The Console

In Step C, I get fed up with quote finder and want to find an agent. I enter in an invalid zip code and got the screen from C. Notice what happens here; the validation is completely different and is now happening inside the input boxes. However, I will never know what that validation message is because half of it is hidden, and that input box has onFocus property that instantly deletes this validation message if you place your mouse cursor in the input field.

In Step D, it’s the same deal as Step C, except this time the buttons have totally shifted on me and the layout has changed.

The bug that broke the tester’s back is the bug below when I tried selecting the state with other error states enabled.

AOL Errors 3

You know, any time your form changes on the screen and there is no consistency in functionality, you are certainly going to leave your users confused and unempowered. It never hurts to check your reset button in various forms, especially if there are ajax calls or state changes as you fill out the form.

Tested in:
Windows 7
Chrome v16.0.912.77 m

SSL failure

I’ve been seeing a lot of Lyrica commercials on television these days. So I went over to their website to see if they were prepared to provide a certain level of quality to the people going to their site.

I went to the Common Questions Page and decided that I wanted to check if the email was working correctly. Meaning, at a base level, it should just send out an email. To my surprise I couldn’t perform that function because the SSL was failing.

I got the following Error in Chrome v. 12.0.742.122 on Windows 7:

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don’t have.
Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

I tried the same case in Firefox 5.0 and got the same thing.

Secure Connection Failed

An error occurred during a connection to http://www.lyrica.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

Along the way, there also a page that wouldn’t load or it was taking forever to load; I’m not too sure. That is another test case for another time. I also validated the certificate and everything seemed OK with it. This must be a configuration issue.

See it in action:

Date of Bug: 7/31/2011
OS: Windows 7
Browsers: Google Chrome v. 12.0.742.122 | Firefox 5.0

I don’t have a personal vendetta against the Zyrtec site.

I really don’t as much as it would appear that way. I just hate bugs like this. There are many things going on here that are just wrong including a really terrible design that doesn’t handle dynamic changes to the UI.

I wanted to go to the Zyrtec Allergy Forecast Tool and find out the Allergy Forecast in my area. It’s sounds like a simple enough task.

As soon as the page loads in which this tool resides, I am presented with a default number of 0.0 in this tools display. Fair enough. I type in 10466 which is a valid zip code somewhere in the Bronx. I get no result, just another prompt telling me to enter in another zip code and the default 0.0 number is now gone. It is working? I’m not sure. Let’s try zip code: (90210). I thought it was a pretty cool show and everybody knows that one. I get the forecast and it’s 2.6 which tells me something is working. Perhaps it’s only works for popular TV shows.

However, the light box is covering this number now after I have gotten a clean result, so I can’t really see this number because the zip code light box is over the number. I type in another valid zip code (10010) and then nothing happens. I’m inclined to really believe now that this feature only works sometimes.

I then enter in zip code for Rose, NY (14542). It’s not really telling me either if there just isn’t a forecast for that area pr any of the failed queries I’ve initiated. I then enter in another valid NY zip code (11413) and still nothing.

I then click on the zip code anchor which looks like a link, and it is. Now I am getting a javascript void error. I click on that link again, again after closing out the light box for entering in my zip code, and it pops up again. I do believe this was the intended function for this anchor. However, where was the flag to tell the user what’s going on and that clicking this link will do two different things? Where is the UI experience that I was really hoping for where I can assign a function to a particular action as a regular user would using intuition.

At this point, I checked the validation which had worked. However the main function of this feature is to look up the allergy forecast in my area. NOT to validate zip code formats which produce no results. At this point in time, it was too late.

I just gave up on this feature of the site. I’m also not sure what the map requirements are as it only serves the purpose of being a static image.

See the test cases below:

Date of Bug: 7/30/2011
OS: Windows 7
Browser: Google Chrome v. 12.0.742.122



My Allergies are Killing Me Pt. 2 – Cross-Browser DIsplay ft. CSS

I usually try not to blow the whistle twice in one day; but my allergies are driving my actions at this point since the pollen count is up and the heat index is at a record high. So is the defect count in this particular browser.

Whoever tested this site, not only neglected that I can’t enter in a zip code in the allergy forecast finder in currrent version of Chrome, but I’ve also noticed that there is a pretty bad display issue in the same Google Chrome 12.0.742.122. Since Google is pretty reliable for backwards compatibility, it probably displays like this in earlier versions as well. But that is only a hunch.

This site also functions differently than in other browsers as choosing a product in the Product Selection drop-down only should yield the default selection of ‘What Size’ until you make a selection in the first drop down which will determine the count and subsequently, the actual product in the second drop down. However, this only happens after initially making a selection in the first dynamic drop down. This is not functioning as expected in this particular browser and possibly the OS as well.

The drop downs below are not functioning as expected, and the size of the drop downs are aligned out of the call out box. The call out box also has too much bottom white space as well.

Cross Browser Testing should become a mantra to all QA Testers.